FAQ



What is Vertex Showroom?

Vertex Showroom is a secure 3D model sharing platform. You can upload Vertex 3D models directly from Vertex CAD software. Models can be shared and viewed on the Vertex Showroom website with mobile phones, tablets, pc's and VR headsets.

What devices are supported?

Vertex Showroom works on almost any device that supports modern browsers such as Firefox, Chrome and Safari.

What Vertex CAD version I need to use Vertex Showroom?

You need Vertex CAD version 26.0.07 or newer to upload models directly from CAD to Showroom. Note only 3D models can be uploaded to Showroom.

Is there a free account available?

Yes. See pricing page for more info.

How do I sign up?

To create a free account, click Log In on the top left corner and click Register.

Can free account be converted to a paid account?

Yes. Instructions here.

I have a free account. How can I create an organization?

To fully benefit about Vertex Showroom's Organization features upgrade your Free plan to Premium or Business plan.

I had a Showroom Beta account. What happened for that account?

We have converted your Beta account to a new Free plan. All your models stay in the service. You can sign in with the email address you provided when you you created the beta account. Your password is still valid.

I have forgotten my password. What I do?

You can request a password reset link clicking the 'Forgot your password?' link in the login screen.

How can I add users into my organization?

You can invite new user from Administrative tools.

I have an organization. Can anyone join my organization?

Yes and No. Anyone can join your organization, but only if you have invited them. No one can join the organization without invitation from organization's administrator.

Can I join to multiple organizations?

No, user can join only one organization.

Several people in my organization have Free plan. How to upgrade to paid plan and create an organization?

  1. Select the person you want to be your organization’s administrator. Additional administrators can be added later.
  2. Administrator purchases a subscription for his/herself and as many additional subscriptions as needed for the other members in the organization.
  3. Give a name for your organization
  4. If you bought only one subscription in step 2, buy more subscriptions if necessary.
  5. Invite the other users into the organization. You can invite users that do not have an account yet or already have the Free plan.
  6. Optional: Manage administrative rights.

How to upgrade Premium plan to Business plan?

  1. Log into Vertex Showroom.
  2. Purchase Business plan at https://showroom.vertex.fi/pricing.html and click 'Add to cart' and then click 'Proceed to checkout'.
  3. If you have a coupon code, click 'Enter promotional code', type in your code and click Apply.
  4. Complete your order and click 'Pay'.
  5. Go to your Vertex Showroom account, and select Administration - Users. Click Vertex Showroom Premium icon next your your account details and select Business plan.
  6. Cancel your Premium subscription at 'Unused subscriptions' by clicking 'Cancel subscription'

How to control geometry export?

You can control geometry exported from CAD to Showroom hiding the unwanted geometry. If the model has geometry that is not wanted to export to Showroom, hide the geometry and then export the model. Only visible geometry is exported.